Lotus-io-studio & Lotus-iron-ons
Return Policy
Before returning an item, please ensure that it complies with our return conditions. Then, contact us so we can finalize and validate your request.
Only non-personalized items are eligible for our return conditions. Personalized items involve a time and material investment, which has been used and modified according to your specifications. Unfortunately, we cannot obtain credit from our suppliers for these materials.
Eligible Items
We accept returns only for non-personalized items that are not part of our clearance section. Items with slight imperfections are sold in this section and cannot be returned. In the case of an eligible return, we will replace the purchased item with the same item if it is available. Otherwise, a refund will be issued.
Category: Official Sports Trading Cards
Regarding returns for Official Sports Trading Cards:
Official collectible sports cards are sold as described and final sale. We do not guarantee they will receive a 10 grade, and there may be variation according to the available photos; this is part of the nature of final sales.
Most cards have not been graded, so it is your responsibility to visually inspect them before purchase.
We will ship the card protected, ensuring it is the same card you viewed and purchased on our website.
Refund Policy for Downloaded Products
Please note that there will be no refunds for downloaded products or images. This policy is in place to prevent abuse that can be easily done. We recommend carefully reviewing the descriptions and previews before completing your purchase to ensure the product meets your expectations.
Thank you for your understanding.
Please note that return shipping costs for eligible items will be at your expense. Upon receipt of your returned item, we will send the same item back to you, accompanied by a credit covering your return shipping costs. This credit will be calculated based on the value and weight of the shipment assessed by Canada Post, not by a recognized private shipper. The refunded fees will be returned via PayPal, or a store credit will be issued.
We understand that some situations can be frustrating, and we want to assist you as best as we can. However, due to the high number of fraud cases concerning refunds, we must take all necessary measures to protect ourselves.
We would be delighted to have you among our many satisfied customers. Feel free to contact us if you have any issues; we will find the best solution to help you.
We are a small business that values our customers. Thank you very much for your understanding.